We have very few problems with our customers, but when one does arise, we are “johnny on the spot”. We are not afraid or hesitant to face an issue. To avoid problems, we plan in advance. First with fine quality service, we also provide a Comment Book in a convenient locale for our customer and invite their input. Our cleaners look and respond daily if issues are mentioned in the book. Most important, we practice Supervisor and Owner inspections of the premises on a regular basis. Although we do not interfere with our customers work day, we are not one to “get contract signed and drop out of sight” as we are told some owners do.